FAQs

Advice and answers from the SMART team

Plans & Pricing Compared

Plans & pricing compared

We offer four subscription plans to choose from:

  • Monthly – £8.49
  • 3 months – £24.49
  • 6 months – £44.99
  • 12 months – £79.99

Each subscription begins automatically after your free trial period has ended.

Payment Methods

IOS & Google App Stores

Payments are taken using your chosen app store’s normal payment process.

 

Web App

Payments are taken via Visa or Debit cards.

Other payment options will be added soon.

Device & supported OS's

We currently support all mobile devices (tablets & smartphones) using the latest releases of either IOS and Android.

The Web App is supported on all popular web browsers with any device using a screen resolution of 1080px or higher.

How does the 60-day free trial work?

Via Apple and Google App stores:

Download the app as normal completing all necessary sign up fields. After 60 days you will then be charged based on the payment option you have chosen i.e 1 month, 3 months, 6 months or 1 year.

 

Via Web App:

If you make your purchase via the Web App payment service you will be asked for credit card details on sign up. After 60 days you will be charged based on the payment option chosen i.e 1 month, 3 months, 6 months or 1 year.

 

We hope you love the product as much as we do, but if you decide you don’t want to continue after the 60 day trial then you will need to cancel your subscription before the end of the 60 day period.

What happens at the end of the free trial?

If you plan to continue using the app after the free trial period, you will be automatically charged based on the payment option chosen, ie 1month, 3 months, 6 months or 1 year.

No other action is required.

How do I cancel my trial?

Go onto your App Store (Apple or Google) and cancel your subscription in the Subscription section under your Apple or Google ID.

How do I cancel my paid subscription?

Apple Store & Google Store subscriptions:

To delete your SMART account go to your respective App Store and cancel your subscription there.

 

For Web App subscribers:

Go to the Settings page in the Web App, select Manage Subscriptions and follow the instructions from there.

What kind of support do you offer?

We operate a live chat platform on our website. It can be found by pressing the butterfly chat button in the bottom right hand corner of our website – we’d love to hear from you!

Alternatively, you can also get in touch with us via email at support@mysmartapp.co.uk

Getting Started

What is SMART?

The first and only social media app that creates, schedules and posts content so you don’t have to.

One of the biggest issues for businesses using social media marketing is staying in regular touch with their followers and future customers.

SMART was created to help businesses easily and quickly stay in touch with their community on a regular basis.

Research has proven that posting frequently and consistently improves brand awareness and helps build customer loyalty. It also helps keep your brand and profile visible to all. It’s simple to use, letting you schedule a month’s worth of posts with just a single press of a button. You can fully customise when and how often you want posts to go out as well as decide what topics and interests suit your audience.

Hot Tip

Whilst we still recommend that users of our app post their own value messages (that’s why we’ve made sure you can add custom posts yourself), we hope our app will help maintain your customer engagement in-between those times.

SMART for IOS

SMART is compatible with iPhone 6 or later, iPad Air or later and iPod Touch.

SMART requires IOS version 11 or later.

SMART for Android

SMART works on all Android devices that support version 5 (lollipop) onwards.

SMART WebApp

The SMART Web App is supported on all popular web browsers with any device using a screen resolution of 1366px or higher.

The Web App has been tested on the latest versions of the following browsers for compatibility:

  • Google Chrome
  • Apple Safari
  • Microsoft Edge
  • Internet Explorer version 11 onwards
  • Mozilla Firefox
  • Opera

How many devices can I use SMART on?

There is no limit to how many devices can use the SMART app.

You can use any combination of IOS, Android and Web devices under a single user licence.

Supported Social Networks

We currently support both Facebook and Twitter platforms.

We are working to bring Instagram and LinkedIn to the service soon. Other social networks will be announced as the platform develops.

Moving around the SMART app

There is a short tutorial in the Settings page under Help & Feedback onf both the IOS and Android apps.

Alternatively, you can visit https://mysmartapp.co.uk/howto for our online guide to each of the applications’ pages.

How do I connect social media accounts?

Go to Settings and then select Social Channels. Here you can enter your credentials for your personal Twitter and Facebook account. You can also connect to your Facebook business page.

 

Please note that you need to have admin rights on your FB business page to be able to add the account to the app.

How do I set up my preferred Industries and Interests?

There are two ways to set up your Industries & Interests preferences:

  1. Go to Settings, select Industries & interests. There you can select / deselect which sectors and and interests you want associated with your posts.
  2. Go to Settings, select Help & Feedback. Here you can replay the Tutorial which will take you through the initial setup wizard when you first signed in.

How do I set up my posting schedule?

Go to Calendar.

1-Touch speed dial

Here you will find 4 1-touch buttons (Everyday, Every Other Day, Weekdays and Weekends) to quickly set your post frequency. Choosing any of these selections will activate your post frequency with both morning and afternoon posts. You will also see that each day you have selected will be highlighted with a green dot in your calendar.

Specific days of the week

You can select a specific day of the week (only Mondays, Tuesdays, Wednesdays etc.). Selecting a day of the week will schedule posts to only go out on those days of the month. you can select any combination of days to help you optimise your posting preferences.

Individual days of the month

For full control over your posting frequency you can choose any combination of individual days in the month. Just double tap any day and it will toggle posts on for that day.  Double tap again and it will turn posts off for that specific day.

 

Save your changes!

Whenever you make changes to your schedule, don’t forget to press the save button (bottom right) or your changes will not be remembered.

Can I edit SMART system posts?

Yes!

It’s one of the key features of SMART.  In the Day View, select the post you’d like to edit by simply giving it a single tap. You will automatically be taken to the Custom post screen for that post. Here you can edit the words, change the image and even change the posting times to suit you.

 

Hot Tip!

Using this capability is a great way to use the content for ideas and then tailor it with your own value style. Give it a go!

What does my dashboard tell me?

The Dashboard will give you your monthly posting stats. Presently it only displays how many posts have been sent and how many posts are still pending on both Facebook and Twitter.

Social Media Accounts

Supported social accounts

We currently support both Facebook and Twitter platforms.

We are working to bring Instagram and LinkedIn to the service soon. Other social networks will be announced as the platform develops.

How many accounts can I run simultaneously?

You can have as many accounts as you want with SMART. You will need to log out of one and log in to another to access each.

Important

Each individual account currently requires its own subscription plan.

Each individual account can only have one Facebook page and one Twitter account per SMART account.

Connecting your accounts

Go to Settings and select Social channels.

Here you can enter your credentials for your personal Facebook account, your Facebook Business page and your Twitter account.

Important

You will need admin rights on your Facebook Business page to be able to add that account.

How do I change a social account?

Go to Settings and select Social Channels.

Select Remove on the account you want to change. Next select Connect and log in with a different account.

Removing a social account

Go to Settings and select Social Channels.

Select the Remove button for the account you wish to remove.

Will there be other social platforms supported?

Yes.

We presently integrate with both Facebook and Twitter.

We are working to bring Instagram and LinkedIn to the service soon. Other social networks will be announced as the platform develops.

Scheduling Posts

How do I schedule posts?

Go to calendar view.

Option 1 – 1-touch settings

Select your preferred posting frequency using one of the 1-touch settings (either Every Day, Every Other Day, Weekdays Only or Weekends only). That’s it, your chosen frequency will now continue for that month.

Option 2 – Recurring days of the week

Select either Mon, Tue, Wed, Thu, Fri, Sat, Sun or any combination of these to set automated posts for only those days of each week in that month.

Option 3 – Individual days

Double tap any date in the calendar to activate it (you will see a light green dot appear confirming that day has been selected. For additional dates, repeat the double tap process on your preferred dates. Note: days selected this way will only be set for the current month and not repeat for subsequent months.

Important

Always press ‘Save’ to confirm your new settings otherwise they will not be saved.

Time-saving Tip:

When selecting lots of individual days, start by selecting a 1-touch setting that closely resembles your layout then double tap the dates you don’t want to use.

Character limits for each social account

Facebook only – 1000 characters

Twitter only – 280 characters

Twitter & Facebook selected – 280 characters

How many SMART posts can I have each day?

Currently, you can have up to 2 system generated posts per day.

Important

Depending on your Industry & Interests selection, not every day may be populated with content. To manage these gaps, the option to insert ‘day of week’ posts is enabled by default when you first set up your preferences.

To disable/enable the day of the week feature go to  Settings, select Help & Feedback and Replay the Tutorial. This will take you back through the setup process where you can change the day of the week post setting.

Calendar view of your scheduled posts

The Pale blue dot!

In Calendar view, once you have selected a posting schedule, you will see there are pale blue dots under some of the dates. This is to show you that you have a post scheduled for that specific day.

Day view of your scheduled posts

In Day View you can see all your scheduled posts for up to 30 days ahead.

Coloured posts are the posts that are enabled and scheduled to go out.

Posts that have a ‘greyed out‘ background are those that you have disabled

Adding url's to a post

You can add url links to any post – system or custom.

Important

Make sure you do not exceed your character limit, otherwise url’s added at the end of posts may not work.

Adding hashtags to a post

You can add hashtags to any post – system or custom.

Important

Make sure you do not exceed your character limit, otherwise any hashtags added at the end of posts may not work.

Editing SMART posts

You can edit any post in SMART.

Go to Day View and select the post you wish to edit. The Custom page will appear where you can change the wording, image, channels, post time and repeat frequency.

Important

Remember to press ‘Save’ in order for your changes to take effect.

How do I change SMART images?

Go to Day View. Select the post you wish to change the image – you will enter the custom page for that post.

Tap on the image – this will open your devices image library where you can select a preferred image to upload.

Select ‘Save‘ to keep you new image settings. Your new image should load after a few seconds in the Day View.

How do I change SMART posting times?

Go to Day View. Select the post you wish to change the post time – you will enter the custom page for that post.

Tap on the Time (i.e. 10.00) and change the time to your preference.

You can also change the Repeat frequency, End date or number of occurrences when in the Custom page.

Select ‘Save‘ to keep you new settings. Your new settings will load after a few seconds in the Day View.

What are the SMART post limits?

You can have up to 2 scheduled posts per day.

You can also create a maximum of 2 custom posts.

Can I post a twitter poll?

No. Twitter currently does not allow this feature to 3rd party apps.

Can I create a facebook or Twitter ad?

No. This feature is not presently available. We hope to make it available it in a future update.

Can I post to a facebook event?

No. This feature is not presently supported. We hope to make it available it in a future update.

Can I delete SMART posts?

Yes, go into Day View and swipe left (IOS) or Toggle off (Android) to disable from your schedule.

The post will be ‘greyed out’ and will not post. If you wish to re-enable it, just swipe right.

Important

Some ‘repeating’ posts cannot be disabled. You will see a pop up screen asking you if you want to remove all of these posts from your timeline. If you do, all of these posts will be deleted from your timeline and cannot be re-enabled.

Can I disable SMART posts?

Yes, by default SMART does not delete posts from your timeline, only disables them.

Go into Day View and swipe left to disable the chosen post from your schedule.

The post will be ‘greyed out‘ and will not post.

To re-enable any disabled post, just swipe right on it.

Important

Some ‘repeating’ posts cannot be disabled. You will see a pop up screen asking you if you want to remove all of these posts from your timeline. If you do, all of these posts will be deleted from your timeline and cannot be re-enabled.

Can I re-enable SMART posts?

Yes, by default SMART does not delete posts from your timeline, only disables them.

Go into Day View and swipe right to enable any disabled post.

Important

Some ‘repeating’ posts cannot be disabled. You will see a pop up screen asking you if you want to remove all of these posts from your timeline. If you do, all of these posts will be deleted from your timeline and cannot be re-enabled.

Custom Posts

How do I create a custom post?

Go to Calendar View.

Select the ‘Custom‘ box in the top right hand corner (bottom centre for the Web App).  You will now enter the custom page.

In a Custom post you can:

  • Type your message in the text box
  • Choose and upload a picture by pressing the ‘Select Image‘ box,
  • Select which channels your post will go out on
  • Select if you’d like to repeat, what time you’d like to post and enter an end date if you are repeating a post.

Important

Don’t forget to press Save!

How do I delete a custom post?

By default, it is not possible to delete a post – only disable it.

Go to Day View, find your custom post and either:

  • Swipe left on it to disable it – it will turn grey. Swipe right to re-enable it.
  • Tap on the post and enter Custom post. Uncheck the ‘Post Active’ box. Press ‘Save’.

How do I set posts to repeat more than once?

Go to Day View.

Select the post you want to repeat and enter ‘Custom post‘ and tap Repeat. You can repeat posts daily, weekly or monthly.

Set the frequency of repeat by entering a number in the box beside Repeat Every.

Select Ends: choose between Never, On (set a specific date or After (set how many times you want the post to repeat.

Important

Don’t forget to press Save!

How many custom posts can I have each day?

The present limit for Custom posts is 2 per day.

How do I add images to custom posts?

Go to Calendar View.

Select the ‘Custom‘ box in the top right hand corner (bottom centre for the Web App).  You will now enter the custom page.

Tap the ‘Select Image‘ box to choose and upload a picture from your local image library, Press Save and wait a few seconds for your image to upload. Your new image will be visible in the Day View.

How do I save custom posts?

As soon as you’ve typed your message, selected an image, changed any settings such as Repeat, End and Time, you will see a clear and Save box appear on your screen.

Select ‘Save‘ to confirm your new changes.

Select ‘Clear‘ to cancel your changes.

How do I disable a custom post?

If you are using IOS or Android App:

Go to Day View, find the custom post you wish to disable and either:

  • Swipe left on it to disable it – it will turn grey. Swipe right to re-enable it.
  • Tap on the post and enter Custom post. Uncheck the ‘Post Active’ box. Press ‘Save’.

 

If you are using the Web App:

Go to Calendar View or Dashboard, find the custom post you wish to disable in the Day View pane on the right and either:

  • Click on the Blue Bar to the right of the post to disable it – the bar will then turn grey with a ‘0’ showing. Click it again to re-enable it.

Can I re-enable a disabled custom post?

If you are using IOS or Android App:

Go to Day View, find the custom post you wish to re-enable and either:

  • Swipe right on it to re-enable it – it will turn blue or green.
  • Tap on the post and enter Custom post. Check the ‘Post Active’ box. Press ‘Save’.

 

If you are using the Web App:

Go to Calendar View or Dashboard, find the custom post you wish to re-enable in the Day View pane on the right and:

  • Click on the Grey Bar to the right of the post to re-enable it – the bar will then turn blue with a ‘1’ showing.

How long are my custom posts stored for?

1 month.

Custom posts are stored for a single month after the last scheduled post has been made.

Why is my custom post not publishing?

Common reasons a custom post may not publish are:

  • Double check that it’s scheduled for at least 5 mins ahead of the current time
  • Check that you pressed ‘Save’ before leaving the Custom post page
  • Check that you have selected the right time and day for the post
  • You may have lost temporary connection with the SMART service – it is recommended that you close and restart the app

If none of the above resolve the issue, please contact our support team by mailing support@mysmartapp.co.uk

Images & Media

How do I attach images and media?

For a new Custom post:

Go to Calendar View.

Select the ‘Custom post‘ box in the top right hand corner (bottom centre for the Web App).  You will now enter the custom page.

Tap the ‘Select Image’ box to choose and upload a picture from your local image library, Press Save and wait a few seconds for your image to upload. Your new image will be visible in the Day View.

 

For an existing System post or Custom post:

Go to Day View.

Select the post you wish to change an image.  You will now enter the custom page.

Tap the existing image thumbnail or empty ‘Select Image‘ box to choose and upload a picture from your local image library, Press Save and wait a few seconds for your image to upload. Your new image will be visible shortly in the Day View.

Can I post a video?

Not yet.

We hope to bring this feature to the app in the next major release.

Can I share animated GIFs?

Not yet.

We hope to bring this feature to the app in the next major release.

What image and media formats are supported?

You can upload the following image formats:

  • JPG
  • JPEG
  • PNG

What file size limits do images have?

10mb

The maximum file size is currently set at 10mb.

Top Tip:

It’s recommended that when posting to social media you should aim to keep image sizes around 500k or less. as social media platforms typically resize your uploaded images, this will help speed up the transfer time between your app and the SMART service.

Where are my posted images stored?

All posted images are securely stored on SMART’s own servers.

Images are automatically deleted 1 month after their last scheduled post.

Account Settings

Changing your profile or email address

Go to Settings, select Account Info, you can then edit any of the information on this page. Once you have made your changes, press ‘save’.

Deleting your SMART account

Apple Store & Google Store subscriptions:

To delete your SMART account go to your respective App Store and cancel your subscription there.

 

For Web App subscribers:

Go to the Settings page in the Web App, select Manage Subscriptions and follow the instructions from there.

How to reset your password

IOS & Android users:

Go to Settings and select Account Info, select Change Password. Follow and complete the instructions.

 

Web App users:

Go to Settings and select Reset Password. Follow and complete the instructions.

Push notifications

Push Notifications enable you to receive alerts, updates and important information from SMART.

IOS & Android users:

Go to Settings and select General Settings, toggle Push Notifications on or off as desired.

 

Web App users:

Go to Settings and select Change your contact preferences. Check or uncheck Email and SMS to suit how you wish to receive push notifications.

Contact preferences

Contact preferences allows you to select how you wish to recieve alerts, update notices and other important information from us.

IOS & Android users:

Go to Settings and select General Settings, toggle either or both Email and SMS on or off as desired.

 

Web App users:

Go to Settings and select Change your contact preferences. Check or uncheck Email and SMS to suit how you wish to receive push notifications.

Changing Industries and Interests

You can change your industry and interest preferences at any time to adapt what type of content you want to be shared with your followers. You can select individual choices or any combination of all of them. Depending on your selections, the number of daily system posts and which specific posts are selected may vary.

IOS & Android users:

Go to Settings and select industries & Interests, select your preferences by pressing each Industry or interest.  Dark blue means you have selected that option, Light grey means it is deselected.

 

Web App users:

Go to Settings and select Change your Tags & Sectors, select your preferences by pressing each Industry or interest.  Dark blue means you have selected that option, Light grey means it is deselected.

Social channels

You can add, change and remove your social channels at any time.

IOS & Android users:

Go to Settings and select Social Channels. Select Remove on the account you want to change. Next select Connect and log in with a different account.

 

Web App users:

Go to Settings and select Change your social media settings. Select Disable on the account you want to change. Next select Connect and log in with a different account.

In-app tutorial

IOS & Android users:

Go to Settings and select Help & Feedback. Select Replay Tutorial This will take you through the Startup Wizard as well as the In App Tutorial.

 

Web App users:

Go to Settings and select Tutorial. This will take you to the online How To Guide on our website.

Language support

The SMART app currently only supports UK English. Future product releases will support additional languages.

Online Feedback & support

IOS & Android users:

Go to Settings and select Change your social media settings. In the Share your feedback here box, please write your message and press Send. On of our team will be in touch asap to assist your enquiry.

 

Web App users:

Go to Settings and select Need Help, Contact Us. This will open your default email client for your to send us your query. We will respond asap.

Still stuck?

We’re sorry to hear that. You can contact us directly by filling out the contact form below. Please give us as much detail as possible in order for us to resolve your request quickly. Although we do our best to reply as quickly as possible, sometimes things get a little busy, so please allow up to 24 hours for a response.